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WCAG Guidance
We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level as a framework for improving accessibility across our website.
ACCESSIBILITY & INCLUSION
Accessibility for Everyone.
Helping every customer access The Closing Agent.
We are committed to providing an accessible and inclusive experience for people of all abilities across our website, digital services and offices.
Need assistance accessing information or services? Our team is here to help.
OUR COMMITMENT
Making Our Services Easier to Access
At The Closing Agent, we are committed to accessibility, diversity and inclusion.
We believe our clients should be able to readily access information about our services, use our digital resources and receive the assistance they need throughout the real estate closing process.
Accessibility is an ongoing effort. We continue to review our website, technology and customer experiences with the goal of making them usable by the widest possible audience, including people who use assistive technologies.
ACCESSIBILITY STANDARDS
Designing for a More Accessible Web
Our goal is to provide digital experiences that align as closely as possible with recognized web accessibility standards and support a broad range of users and technologies.
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Ongoing Review
Accessibility is not a one-time project. We continue reviewing our digital experiences and identifying opportunities for improvement.
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Human Assistance
Technology is only part of accessibility. Our team is available to assist customers who need help accessing information or completing a closing.
DIGITAL ACCESSIBILITY
Supporting Different Ways of Using Our Website
Our website and accessibility tools are designed to support people with a range of visual, motor, cognitive and hearing-related needs.
Text & Font Adjustments
Accessibility tools may allow users to adjust font size, spacing, alignment, line height and other text settings to improve readability.
Color & Contrast
Users may be able to select contrast and color settings designed to make text, backgrounds and interface elements easier to distinguish.
Keyboard Navigation
We work to support navigation using a keyboard, including common controls such as Tab, Shift + Tab, Enter, Space and arrow keys.
Screen Readers
Our accessibility efforts include improving labels, roles, descriptions and page structure for users who rely on screen-reading technology.
Motion & Animation
Accessibility controls may provide ways to reduce or stop animations and other movement that could make a page difficult to use.
Content Emphasis
Users may have options to highlight links, headings, focused elements and other important parts of a webpage.
ASSISTIVE TECHNOLOGY
Supporting Common Browsers and Accessibility Tools
We work to make our website compatible with widely used modern browsers and assistive technologies.
This includes consideration for keyboard-only navigation and popular screen readers such as JAWS and NVDA, along with commonly used desktop and mobile browsers.
Technology changes continuously, so compatibility and accessibility remain part of our ongoing website review.
LANGUAGE ASSISTANCE
We Speak Your Language.
Accessibility also means communicating clearly. The Closing Agent has a diverse team and may be able to provide assistance in multiple languages.
If you would prefer assistance in another language, contact our team and let us know how we can best support your closing experience.
IN-PERSON ASSISTANCE
Accessibility Beyond the Website
Our commitment extends to the customer experience before, during and after your closing.
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Before Your Appointment
If you need an accommodation for an upcoming appointment or closing, contact our team in advance so we can discuss how best to assist you.
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During Your Closing
Let our team know about communication, mobility or other accessibility needs that may help make your closing experience more comfortable.
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Alternative Assistance
When appropriate and available, our team can discuss alternative ways to provide information or coordinate your closing experience.
ACCESSIBILITY FEEDBACK
Help Us Continue Improving.
Despite our efforts, there may be pages, features or sections of our website that are not yet fully accessible or that could work better with certain assistive technologies.
If you encounter a problem, find something difficult to use or have an idea that could improve accessibility, we want to hear from you.
Please describe the page or feature involved and, if possible, the assistive technology or browser you were using. This can help us better understand and investigate the issue.
THE CLOSING AGENT
Need Help Accessing Something?
If information, technology or an accessibility barrier is making it difficult to work with us, please contact The Closing Agent. We want to help you access the information and services you need.
Accessibility Statement
The Closing Agent is committed to providing an accessible website and customer experience to the widest possible audience. Accessibility is an ongoing process, and we continue to evaluate opportunities to improve usability and compatibility with assistive technologies.
Although we strive to make our website accessible, some third-party content, applications or services may not be fully controlled by The Closing Agent.
If you experience an accessibility barrier or need assistance accessing information, please contact The Closing Agent at 407-425-2400.